Telecom & Communications Use Case Portfolio – NeoroTalks
Telecom and communications providers operate some of the most complex, high-volume, and mission-critical infrastructures in the world. While AI promises automation and intelligence, most telecom operators struggle to operationalise AI safely due to fragmented systems, massive data volumes, real-time constraints, and regulatory obligations.
NeoroTalks enables telecom operators to move from reactive operations to proactive, AI-driven execution-securely and at scale. NeoroTalks acts as an AI Operating Layer across network, customer, operations, and business systems-deployable on-prem, private cloud, or hybrid-without exposing sensitive subscriber or network data.
AI-Powered Customer Support & Contact Centre Intelligence
Telecom contact centres handle massive volumes of billing, connectivity, roaming, and service issues. Challenges include:
Current Industry Challenge
Long handling times
Inconsistent responses
High training cost
Poor first-call resolution
What NeoroTalks Solves
NeoroTalks delivers a Telecom Support Copilot that assists agents with:
Subscriber-specific context
Plan, billing, and usage explanations
Network issue correlation
Real-time call summaries and action items
How It Works
Agent asks questions during live calls
Copilot retrieves answers from internal systems
Responses are policy-aligned and auditable
Call summaries are auto-generated
Business Impact
Improved first-call resolution
Reduced handling time
Faster agent onboarding
Better customer satisfaction
Deployment Snapshot
Industry: Telecom – Customer Support
Solutions Used: Enterprise Copilot, UniVoice, Private AI Chat
Deployment: Private Cloud
Impact: Better CX, lower support cost