Unveiling Sovereign AI Solutions for Government & Public Sector
Welcome to our Government & Public Sector Use Case Portfolio, where we demonstrate how NeoroTalks transforms traditional government operations into secure, intelligent, and fully governed AI-driven systems. Each use case reflects real, high-demand public service scenarios-where sovereignty, transparency, accountability, and trust are non-negotiable.
Government and public sector organisations face unique challenges: strict data sovereignty requirements, legacy systems, high citizen expectations, and increasing pressure to digitise services without compromising transparency or accountability. NeoroTalks is built specifically for this reality-a sovereign, enterprise-grade Agentic AI platform that enables governments to deploy AI entirely within their own infrastructure.
AI-Powered Citizen Service & Grievance Redressal Platform
Government departments receive thousands of citizen queries, complaints, and service requests across portals, call centres, emails, and physical offices.
Current Industry Challenge:
Long response times
Manual ticket routing
Poor visibility for citizens
Inconsistent resolutions
High operational burden on staff
What NeoroTalks Solves
NeoroTalks enables a centralised AI-driven citizen service platform that:
Accepts queries in natural language and local languages
Classifies and routes grievances automatically
Provides instant, policy-aligned responses
Tracks resolution status transparently
Escalates unresolved cases intelligently
All interactions remain fully auditable and governed.
How It Works
The citizen service platform streamlines grievance redressal from submission to resolution, ensuring transparency and accountability at every step.
Citizens submit queries via portal, app, or kiosk
AI classifies intent and urgency
Requests are routed to the correct department
Officers receive AI-assisted summaries
Citizens receive real-time status updates
Business Impact
Faster grievance resolution
Improved citizen satisfaction
Reduced workload on departments
Transparent, auditable service delivery
Deployment Snapshot
Industry: Government – Citizen Services
Solutions Used: Private AI Chat, Agentic AI Workforce, Workflow Builder
Deployment: On-Prem / Government Cloud
Impact: Faster services, transparency, reduced backlog