IT Services, BPO & Shared Services – Use Case Portfolio
IT Services, BPOs, and Shared Services organisations operate under constant pressure-tight SLAs, high volumes, cost optimisation, workforce churn, and client expectations for speed and accuracy. While AI adoption is accelerating, most service organisations struggle to deploy AI safely across operations without breaking compliance, quality, or contractual obligations.
NeoroTalks changes this. NeoroTalks provides a secure, enterprise-grade Agentic AI platform that integrates directly into IT and BPO operations-automating workflows, assisting agents, and delivering measurable efficiency while remaining auditable, controllable, and client-safe.
AI-Driven IT Service Desk & Ticket Resolution
Service desks manage thousands of tickets daily across L1, L2, and L3 support. Most tickets are repetitive, poorly documented, and escalated unnecessarily, leading to:
Current Industry Challenge
SLA breaches
High support costs
Burnout of skilled engineers
Inconsistent resolution quality
What NeoroTalks Solves
NeoroTalks enables an AI-assisted Service Desk Intelligence Layer using:
Private AI Chat trained on SOPs, KBs, and past tickets
Agentic workflows for auto-triage and categorisation
Resolution guidance with step-by-step actions
Audit-safe summaries for ticket closure
How It Works
Tickets are ingested from ITSM tools
AI classifies, prioritises, and suggests resolution
Agents receive guided responses and actions
Escalations occur only when required
Every action is logged for audit
Business Impact
Faster ticket resolution
Reduced L2/L3 dependency
Improved SLA adherence
Consistent service quality
Deployment Snapshot
Industry: IT Services – Service Desk
Solutions Used: Enterprise Copilot, Agentic AI Workforce, Workflow Builder
Deployment: Private Cloud / On-Prem
Impact: Lower cost, faster resolution, SLA stability