IT Services, BPO & Shared Services – Use Case Portfolio
IT Services, BPOs, and Shared Services organisations operate under constant pressure-tight SLAs, high volumes, cost optimisation, workforce churn, and client expectations for speed and accuracy. While AI adoption is accelerating, most service organisations struggle to deploy AI safely across operations without breaking compliance, quality, or contractual obligations.
NeoroTalks changes this. NeoroTalks provides a secure, enterprise-grade Agentic AI platform that integrates directly into IT and BPO operations-automating workflows, assisting agents, and delivering measurable efficiency while remaining auditable, controllable, and client-safe.
Intelligent Incident, Problem & Root Cause Analysis
Major incidents require fast correlation across logs, alerts, tickets, and systems. Manual RCA is slow and reactive, leading to:
Current Industry Challenge
Extended downtime
Poor post-incident reporting
Repeated incidents
What NeoroTalks Solves
NeoroTalks delivers AI-assisted Incident Intelligence that:
Correlates alerts, logs, and tickets
Generates incident summaries in real time
Assists teams with root cause hypotheses
Produces audit-ready RCA documentation
How It Works
Incident data is ingested from monitoring tools
AI correlates events and patterns
Teams query incidents using natural language
RCA reports are generated automatically
Business Impact
Faster incident resolution
Reduced repeat incidents
Improved post-incident governance
Deployment Snapshot
Industry: IT Services – Incident Management
Solutions Used: Private AI Chat, Analytics, Agentic Workflows
Deployment: On-Prem / Hybrid
Impact: Reduced downtime, faster RCA