IT Services, BPO & Shared Services – Use Case Portfolio
IT Services, BPOs, and Shared Services organisations operate under constant pressure-tight SLAs, high volumes, cost optimisation, workforce churn, and client expectations for speed and accuracy. While AI adoption is accelerating, most service organisations struggle to deploy AI safely across operations without breaking compliance, quality, or contractual obligations.
NeoroTalks changes this. NeoroTalks provides a secure, enterprise-grade Agentic AI platform that integrates directly into IT and BPO operations-automating workflows, assisting agents, and delivering measurable efficiency while remaining auditable, controllable, and client-safe.
BPO Agent Assist & Quality Intelligence
BPO agents handle high call and chat volumes with strict quality and compliance requirements. Challenges include:
Current Industry Challenge
Inconsistent responses
Long training cycles
Manual QA reviews
Compliance risks
What NeoroTalks Solves
NeoroTalks introduces Real-Time Agent Assist and Automated QA Intelligence:
Live guidance during calls or chats
Policy-aligned response suggestions
Automatic call/chat summarisation
AI-driven quality scoring
How It Works
Conversations are processed securely
Copilot assists agents in real time
QA agents review AI-generated insights
Scores and trends are dashboarded
Business Impact
Higher agent productivity
Improved QA scores
Faster onboarding
Lower compliance risk
Deployment Snapshot
Industry: BPO – Customer Support
Solutions Used: Enterprise Copilot, Meeting AI, Analytics
Deployment: Private Cloud
Impact: Better CX, consistent quality