IT Services, BPO & Shared Services – Use Case Portfolio
IT Services, BPOs, and Shared Services organisations operate under constant pressure-tight SLAs, high volumes, cost optimisation, workforce churn, and client expectations for speed and accuracy. While AI adoption is accelerating, most service organisations struggle to deploy AI safely across operations without breaking compliance, quality, or contractual obligations.
NeoroTalks changes this. NeoroTalks provides a secure, enterprise-grade Agentic AI platform that integrates directly into IT and BPO operations-automating workflows, assisting agents, and delivering measurable efficiency while remaining auditable, controllable, and client-safe.
Knowledge Management & Internal AI Search
Knowledge is scattered across wikis, emails, documents, and tools. New hires struggle to find accurate information.
Current Industry Challenge
What NeoroTalks Solves
NeoroTalks builds a Private AI Knowledge Hub:
Secure semantic search
SOP and KB intelligence
Role-based access
Audit-safe usage
How It Works
Knowledge sources are indexed securely
Employees query using natural language
AI retrieves accurate information from approved sources
Responses include source references
All interactions are logged for audit
Business Impact
Faster onboarding
Reduced dependency on SMEs
Consistent answers
Deployment Snapshot
Industry: IT/BPO – Knowledge Management
Solutions Used: Private AI Chat, Enterprise LLM
Deployment: On-Prem
Impact: Productivity, knowledge retention