IT Services, BPO & Shared Services – Use Case Portfolio
Unveiling Agentic AI for High-Volume, SLA-Driven Operations
IT Services, BPOs, and Shared Services organisations operate at scale, under strict SLAs, cost pressure, and quality expectations. While automation exists, most operations are still fragmented, manual, and highly dependent on human effort-making them expensive, error-prone, and difficult to scale.
NeoroTalks transforms IT & BPO operations into a governed AI-powered delivery engine. By deploying Agentic AI, Private Copilots, Workflow Automation, and Analytics inside secure enterprise environments, NeoroTalks enables service organisations to increase efficiency, reduce cost, and maintain consistent quality-without compromising data security or client trust.
AI-Powered Service Desk & Ticket Resolution
IT service desks and BPO support teams handle thousands of tickets daily across incidents, requests, and change management. Common issues include:
Current Industry Challenge
High ticket volumes and repetitive queries
Slow resolution and SLA breaches
Heavy dependency on L2/L3 engineers
Knowledge scattered across SOPs and tools
What NeoroTalks Solves
NeoroTalks enables an AI-assisted Service Desk Intelligence Layer using:
Private AI Chat trained on SOPs and KBs
Agentic workflows for ticket triage and routing
Copilot support for resolution guidance
Full audit trails and SLA tracking
How It Works
Tickets are ingested from ITSM tools
AI classifies, prioritises, and suggests actions
Copilot assists agents with step-by-step fixes
Escalations follow governed workflows
Every action is logged and measurable
Business Impact
Faster ticket resolution
Reduced L2/L3 dependency
Improved SLA compliance
Lower operational cost
Deployment Snapshot
Industry: IT Services & BPO
Solutions Used: Private AI Chat, Copilot, Agentic AI Workforce
Deployment: On-Prem / Private Cloud
Impact: Faster resolution, lower support cost