IT Services, BPO & Shared Services – Use Case Portfolio
Unveiling Agentic AI for High-Volume, SLA-Driven Operations
IT Services, BPOs, and Shared Services organisations operate at scale, under strict SLAs, cost pressure, and quality expectations. While automation exists, most operations are still fragmented, manual, and highly dependent on human effort-making them expensive, error-prone, and difficult to scale.
NeoroTalks transforms IT & BPO operations into a governed AI-powered delivery engine. By deploying Agentic AI, Private Copilots, Workflow Automation, and Analytics inside secure enterprise environments, NeoroTalks enables service organisations to increase efficiency, reduce cost, and maintain consistent quality-without compromising data security or client trust.
Intelligent Ticket Triage & Auto-Assignment
Manual ticket categorisation and assignment cause delays, rework, and SLA risks-especially in large BPO environments.
Current Industry Challenge
What NeoroTalks Solves
NeoroTalks deploys AI-driven ticket triage agents that:
Understand ticket context
Identify urgency and skill requirements
Auto-assign tickets to the right queue or agent
Enforce client-specific SLA rules
How It Works
Ticket enters the system
AI analyses content and metadata
Priority and category are auto-assigned
Ticket is routed instantly
Business Impact
Reduced handling time
Lower reassignment rates
Improved SLA adherence
Deployment Snapshot
Industry: BPO / Shared Services
Solutions Used: Agentic AI Workforce, Workflow Builder
Deployment: Private Cloud
Impact: Faster triage, SLA stability