IT Services, BPO & Shared Services – Use Case Portfolio
Unveiling Agentic AI for High-Volume, SLA-Driven Operations
IT Services, BPOs, and Shared Services organisations operate at scale, under strict SLAs, cost pressure, and quality expectations. While automation exists, most operations are still fragmented, manual, and highly dependent on human effort-making them expensive, error-prone, and difficult to scale.
NeoroTalks transforms IT & BPO operations into a governed AI-powered delivery engine. By deploying Agentic AI, Private Copilots, Workflow Automation, and Analytics inside secure enterprise environments, NeoroTalks enables service organisations to increase efficiency, reduce cost, and maintain consistent quality-without compromising data security or client trust.
AI Quality Audit for Calls, Chats & Tickets
Quality audits are manual, sample-based, and inconsistent-leading to blind spots and delayed feedback.
Current Industry Challenge
What NeoroTalks Solves
NeoroTalks introduces AI-based Quality Audit Intelligence that:
Analyses 100% of interactions
Scores performance automatically
Flags compliance and tone issues
Generates coaching insights
How It Works
Calls, chats, and tickets are ingested
AI evaluates quality against rubrics
Scores and insights are generated
Supervisors review and act
Business Impact
Consistent quality monitoring
Faster agent coaching
Improved customer satisfaction
Deployment Snapshot
Industry: BPO & Contact Centres
Solutions Used: Analytics, Copilot, Private AI Chat
Deployment: On-Prem / Private Cloud
Impact: Higher quality, reduced audit effort