IT Services, BPO & Shared Services – Use Case Portfolio
IT Services, BPOs, and Shared Services organisations operate under constant pressure-tight SLAs, high volumes, cost optimisation, workforce churn, and client expectations for speed and accuracy. While AI adoption is accelerating, most service organisations struggle to deploy AI safely across operations without breaking compliance, quality, or contractual obligations.
NeoroTalks changes this. NeoroTalks provides a secure, enterprise-grade Agentic AI platform that integrates directly into IT and BPO operations-automating workflows, assisting agents, and delivering measurable efficiency while remaining auditable, controllable, and client-safe.
Contract, SLA & Client Obligation Intelligence
IT/BPO firms manage thousands of contracts and SLAs. Manual tracking leads to:
Current Industry Challenge
Missed obligations
Revenue leakage
Client disputes
What NeoroTalks Solves
NeoroTalks creates an AI-powered Contract Intelligence Layer:
Reads contracts and SLAs
Extracts obligations and penalties
Alerts teams proactively
Supports audits and renewals
How It Works
Contracts and SLAs are ingested and parsed
AI extracts key obligations, deadlines, and penalties
Teams query contracts using natural language
Proactive alerts prevent missed obligations
Audit-ready documentation is generated automatically
Business Impact
Reduced SLA breaches
Better contract governance
Improved client trust
Deployment Snapshot
Industry: IT/BPO – Contract Management
Solutions Used: Document Intelligence, Private AI Chat
Deployment: On-Prem
Impact: Risk reduction, revenue protection