Privacy Policy

Effective Date: 23 February 2026  |  Last Updated: 23 February 2026

NeoroTalks ("NeoroTalks", "we", "our", or "us"), operated by Talks & Talks Technologies Ltd, is committed to protecting the privacy, confidentiality, and security of personal data and organisational information processed through the NeoroTalks ecosystem.

This Privacy Policy explains how information is collected, used, processed, stored, and protected when individuals or organisations access or use:

• The NeoroTalks website
• The NeoroTalks SaaS platform
• Enterprise Studio and AI agents
• Marketplace agents and chatbots
• APIs and developer services
• Mobile or web applications powered by NeoroTalks
• Third-party integrations and connectors
• Any business systems connected through NeoroTalks

This Privacy Policy applies globally to all users, customers, partners, developers, and organisations using the NeoroTalks ecosystem.

By using NeoroTalks services, you acknowledge that you have read and understood this Privacy Policy.

For privacy enquiries, contact: privacy@neorotalks.ai

1. About NeoroTalks

NeoroTalks is an enterprise-grade AI and agentic automation platform that enables organisations to securely connect applications, analyse information, deploy AI agents, and automate operational workflows across business systems.

Legal Entity: Talks & Talks Technologies Ltd
Website: https://neorotalks.ai
Contact Email: privacy@neorotalks.ai
Registered Address: International House, 36-38 Cornhill, London, England, EC3V 3NG

2. Applicability of This Privacy Policy

This Privacy Policy applies to:

• Website visitors
• Individual users
• Business and enterprise customers
• Marketplace creators and buyers
• Developers using APIs
• Organisations deploying NeoroTalks privately or on-premise
• Users enabling integrations or connectors

This policy governs data processed through:

• AI agents
• Workflow automation
• Dashboards and analytics
• Connected enterprise applications

Third-party services connected through NeoroTalks remain subject to their own privacy policies.

3. Information We Collect

The type of information collected depends on how NeoroTalks services are used.

3.1 Information Provided Directly by Users

Users may provide:

• Name
• Business email address
• Organisation details
• Job role or department
• Account credentials
• Communications with support
• Uploaded documents or datasets
• Workflow instructions or automation inputs

3.2 Automatically Collected Information

When using NeoroTalks, we may collect:

• IP address
• Device identifiers
• Browser and operating system data
• Login timestamps
• Usage activity
• Platform interaction logs
• Performance diagnostics

This information supports system reliability and security.

3.3 Information from Business Applications and Connectors

NeoroTalks enables customers to connect external business systems. Examples include:

• Jira
• Shopify
• Microsoft 365
• Google Workspace
• Salesforce
• CRM platforms
• ERP systems
• HR systems
• Payment platforms
• Custom APIs

NeoroTalks accesses data only when explicitly authorised by customers or administrators.

Depending on configuration, accessed data may include:

• Project or ticket information
• Orders or transaction metadata
• Emails or calendar data
• Files or documents
• Operational workflow data
• Customer or employee records required for automation

NeoroTalks does not independently access third-party systems without customer authorization.

3.4 AI Agent and Automation Data

When users interact with AI agents or workflows, NeoroTalks may process:

• Prompts and instructions
• Generated responses
• Workflow execution records
• Automation results
• Operational analytics

This processing enables AI reasoning and task execution.

3.5 Payment and Billing Information

Payments are processed through secure third-party payment providers.

NeoroTalks does not store full payment card information.

Billing data may include:

• Subscription records
• Transaction identifiers
• Invoice information

4. How We Use Information

Information is processed to:

• Platform Operations — Provide AI services and automation; authenticate users; execute workflows across connected systems; generate reports and dashboards.
• Security and Governance — Prevent fraud or misuse; maintain audit logs; enforce role-based permissions.
• Customer Support — Respond to service requests; diagnose issues.
• Platform Improvement — Improve reliability and features; analyse aggregated usage trends.

NeoroTalks does not sell personal data.

5. AI Processing and Data Governance

NeoroTalks provides AI-powered automation technologies. Our commitments:

• Customers retain ownership of their data.
• Connector data is processed only to deliver requested functionality.
• Customer information is not sold.
• Customer data is not used to train public AI models without explicit agreement.
• Data processed through connectors is not shared for general AI training purposes.

Enterprise customers may deploy NeoroTalks using:

• Private cloud environments
• Dedicated hosting
• On-premise infrastructure

6. Legal Basis for Processing

Where GDPR or UK GDPR applies, processing relies on:

• Contractual necessity
• User consent
• Legitimate interests
• Legal obligations
• Security protection requirements

7. Data Sharing and Disclosure

Information may be shared only in limited circumstances.

• Service Providers — Infrastructure and support vendors operating under contractual confidentiality obligations.
• Customer-Directed Integrations — Data exchange occurs between systems configured by customers.
• Legal Requirements — Disclosure may occur where legally required.

NeoroTalks does not sell or trade personal information.

8. Data Security

NeoroTalks applies enterprise-grade safeguards including:

• Encryption in transit (TLS)
• Encryption at rest
• Secure API authentication
• Role-Based Access Control
• Continuous monitoring
• Audit logging
• Security patching and vulnerability scanning

9. Data Retention

Data is retained only as necessary to:

• Deliver services
• Maintain operational records
• Meet legal obligations

Customers may request deletion where permitted by law.

10. User Rights

Users may request:

• Access to personal data
• Correction of inaccurate data
• Deletion requests
• Processing restriction
• Data portability
• Withdrawal of consent

Requests may be submitted to: privacy@neorotalks.ai

11. International Data Transfers

NeoroTalks supports:

• UK/EU hosting
• UAE data residency
• Private cloud deployment
• Customer-controlled infrastructure

Appropriate safeguards are applied for international transfers.

12. Cookies and Tracking Technologies

Cookies support:

• Authentication
• Platform performance
• Security monitoring
• Analytics

Users may manage cookies through browser settings.

13. Children's Privacy

NeoroTalks services are intended for business users and are not directed toward individuals under 18 years of age.

14. Changes to This Privacy Policy

We may update this policy periodically. Updates will be reflected by the revised date above.

15. Contact Information

NeoroTalks Privacy Office
Talks & Talks Technologies Ltd
International House, 36-38 Cornhill, London, England, EC3V 3NG

privacy@neorotalks.ai  |  info@talksandtalks.ai

Website: https://neorotalks.ai