IT Services, BPO & Shared Services – Use Case Portfolio
Unveiling Agentic AI for High-Volume, SLA-Driven Operations
IT Services, BPOs, and Shared Services organisations operate at scale, under strict SLAs, cost pressure, and quality expectations. While automation exists, most operations are still fragmented, manual, and highly dependent on human effort-making them expensive, error-prone, and difficult to scale.
NeoroTalks transforms IT & BPO operations into a governed AI-powered delivery engine. By deploying Agentic AI, Private Copilots, Workflow Automation, and Analytics inside secure enterprise environments, NeoroTalks enables service organisations to increase efficiency, reduce cost, and maintain consistent quality-without compromising data security or client trust.
AI-Driven Workforce Productivity & Utilisation
Managers lack real-time visibility into productivity, utilisation, and bottlenecks.
Current Industry Challenge
What NeoroTalks Solves
NeoroTalks delivers AI-driven workforce analytics using:
Text-to-Dashboard analytics
Utilisation and SLA insights
Predictive workload trends
How It Works
Data pulled from tools and timesheets
AI generates live dashboards
Managers query insights in natural language
Business Impact
Better resource planning
Improved utilisation
Reduced burnout
Deployment Snapshot
Industry: BPO / Shared Services
Solutions Used: Analytics, Copilot
Deployment: Private Cloud
Impact: Higher efficiency