IT Services, BPO & Shared Services – Use Case Portfolio
Unveiling Agentic AI for High-Volume, SLA-Driven Operations
IT Services, BPOs, and Shared Services organisations operate at scale, under strict SLAs, cost pressure, and quality expectations. While automation exists, most operations are still fragmented, manual, and highly dependent on human effort-making them expensive, error-prone, and difficult to scale.
NeoroTalks transforms IT & BPO operations into a governed AI-powered delivery engine. By deploying Agentic AI, Private Copilots, Workflow Automation, and Analytics inside secure enterprise environments, NeoroTalks enables service organisations to increase efficiency, reduce cost, and maintain consistent quality-without compromising data security or client trust.
AI-Enabled Training & Agent Coaching
Training and coaching are manual and inconsistent across teams.
Current Industry Challenge
What NeoroTalks Solves
NeoroTalks delivers AI-driven training intelligence that:
Identifies skill gaps
Recommends learning content
Tracks improvement
How It Works
Performance data is analysed
AI identifies improvement areas
Coaching plans are suggested
Business Impact
Faster skill development
Better agent performance
Lower attrition
Deployment Snapshot
Industry: BPO & Shared Services
Solutions Used: Analytics, Copilot
Deployment: Private Cloud
Impact: Improved workforce quality